Thank you for shopping at TerraMar Imports. You can learn more about our Shipping Policy here:

 

FREE SHIPPING

Free shipping promotions only apply to non-perishable food in the United States only (except Hawaii, Alaska, Puerto Rico and the Virgin Islands).  Free shipping will be automatically added to your cart and processed by USPS Parcel Select Ground or UPS Ground. Perishable products are excluded from our free shipping policy. Some Paella cookware is extremely heavy and subject to shipping fees depending on your location.

 

PERISHABLE PRODUCTS SHIPPING

Orders including perishable products will be charged a small fee to cover the express shipping and ensure that the item arrives in perfect condition. Perishable orders ship Monday through Wednesday to avoid weekend delays. Free Shipping does not apply for these products. If your order include perishables, we recommend placing a separate order to enjoy free shipping on your non-perishable items.

Frozen products are only available to ship within the state of Texas and will be identified with the following message on the product's name: *This item is available exclusively for delivery within the state Texas*.

 

SHIPMENT PROCESSING TIME

All orders placed before 4:00 PM (CT) Mon-Fri are shipped the same day. Orders placed after 4:00 PM (CT) will be shipped the following day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges are based on our providers’ shipping rates and the cost of carefully packing your order. Shipping charges for your order are calculated based on the delivery address and will be calculated and displayed at checkout. We offer shipping options from the following providers:

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Shipment Method

Estimated Delivery Time

USPS Media Mail

3-8 Business Days

USPS Parcel Select Ground

3-8 Business Days

USPS Priority Mail

2 Business Days

USPS Priority Mail Express

1 Business Day

UPS Ground

2-3 Business Days

UPS 2nd Day Air

2 Business Days

UPS Next Day Air

1 Business Day

UPS Next Day Air Early

1 Business Day

*Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

 

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

TerraMar Imports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

CANADIAN SHIPPING POLICY

TerraMar Imports only ships non-perishable products to Canada. Perishable products are excluded. Exceptions apply, please contact marketing@terramarimports.com for more information. 

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

CUSTOMS, DUTIES, & TAXES

TerraMar Imports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

 

DAMAGES

TerraMar Imports is committed to deliver orders in perfect conditions, however, we understand that damages can happen during transit. If your order is damaged, we ask you to please contact us at marketing@terramarimports.com or through the chat in our website. You will be asked to provide your order number and pictures of the damage product(s) so that we can assess the situation and prevent it from happening in the future. 

 

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

QUESTIONS?

We love hearing from our valued customers! Call us at 281-501-0288 or email admin@terramarimports.com