We are committed to offering you the highest level of satisfaction. If your order arrived broken or damaged, please send us an email at info@terramarimports.com with your order number and request. Our Customer Service team will promptly assist you via email or phone (+1 281-501-0288) during office hours. We kindly ask for a picture of the damaged product to assess the situation and prevent it from happening in the future.

Returns only apply to cookware products. If you’re looking to return your order, the following terms and conditions will be considered:

  • Returned items must be returned in original packaging.
  • Returned items must have no visible signs of use, damaged product or packaging.
  • Discounted items are final sale and cannot be returned.
  • Seasonal items are final sale and cannot be returned.
  • A return shipping label will be emailed for you to print.

To initiate a return or exchange, please send an email to info@terramarimports.com with your requestRefunds or exchanges will not be issued for unauthorized returns. You have 7 days after your order arrives to email us to begin the return.