Thank you for visiting and shopping at TerraMar Imports. Following are the terms and conditions that constitute our Shipping Policy.

FREE SHIPPING

Free shipping on orders over $75 applies to non-perishable food and cookware (excluding our professional grade cookware) in the United States only. Free shipping will be automatically added to your cart and processed by USPS Parcel Select Ground or UPS Ground. In case your order includes extra large cookware or perishables, we recommend placing a separate order to enjoy free shipping on your non-perishable items.

SHIPMENT PROCESSING TIME

All orders are shipped within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges are based on our providers’ shipping rates and the cost of carefully packing your order. Shipping charges for your order are calculated based on the delivery address and will be calculated and displayed at checkout. We offer shipping options from the following providers:

Shipment Method

Estimated Delivery Time

USPS Media Mail

3-8 Business Days

USPS Parcel Select Ground

3-8 Business Days

USPS Priority Mail

2 Business Days

USPS Priority Mail Express

1 Business Day

UPS Ground

2-3 Business Days

UPS 2nd Day Air

2 Business Days

UPS Next Day Air

1 Business Day

UPS Next Day Air Early

1 Business Day

*Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

TerraMar Imports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

INTERNATIONAL SHIPPING POLICY

TerraMar Imports ships to addresses outside the U.S. and U.S. Territories.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, & TAXES

TerraMar Imports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

TerraMar Imports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

QUESTIONS?

We love hearing from our valued customers! Call us at 1-855-483-7726 or email admin@terramarimports.com